Frequently Asked Questions
Open 24 hours. Family and friends are always welcome.
Beauty Shop Details
We have beauticians available. Please notify the Social Services Department if you would like to make an appointment.
How do I find out about activities provided for the resident?
We strive to create social programs and individualized activities to match the capabilities and needs of each patient. This also has a powerful impact on the healing process of those patients involved in some type of rehabilitation. Specific activities include active resident councils, musical performances, current events update- reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, ice cream socials, and other special events. We always welcome friends and families to visit and attend our special events.
What role does Social Services play at Pembilier Nursing Home?
Our social service designee assists both patients and their families during transitional periods. They also provide essential information, manage requests and concerns, help in care and discharge planning for each patient. They can arrange professional services for Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy.
How do I get my laundry done? Can my family members take my Laundry home to do?
Pembilier will automatically do your laundry unless we are notified otherwise. Subsequently, if your family/caregiver is going to take care of your laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on your closet door notifying our housekeeping staff to leave your clothing for family pick up. We request that your family provide a hamper for your clothes and pick it up twice a week.
All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.
What articles of clothing should I bring?
We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink, and entered into the patients’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.
Is there a limit to the number of people who can visit at one time?
We do not have a limit on visitors and you are free to visit anywhere in the facility.
Is there any private space available to use?
We have a private space in our solarium or conference room. Please just give us 24-hour notice to reserve the area.
Can I bring my children to visit?
Children of all ages can visit anytime.
Can visitors join loved ones for meals?
For a minimal charge loved ones may join us for meals, please just notify the staff.
Can I bring a family pet to the facility?
We would love for your family pet to come to visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
How often will a physician or health professional visit?
Physicians generally see patients upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.
Can I take my loved one home for a visit?
Patients may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.
Can my loved one receive mail?
Certainly. Mail is delivered to residents personally on a daily basis except for weekends and holidays.
Pembilier Nursing Center
Attn: _______________ Room No. ____
500 Delano Ave
Walhalla, ND 58282
Or consider using our Send a Greeting feature on the website. Just type the recipient’s name and type your message. When it arrives in our email box we will print it and hand-deliver it to your loved one.
Is smoking permitted in the facility?
For the safety and welfare of all patients and staff, Pembilier Nursing Home is a non-smoking facility. There are designated smoking areas in the outdoor patios.
Where should I park, when I come to visit?
We have ample parking in front of the building which is wheelchair accessible to the facility.
Can I bring in my loved ones’ favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to patients. Any food kept in the resident room must be in properly sealed containers.
Will my loved one have telephone and Internet access?
We recommend that residents bring a cell phone. Phone and internet can be installed by calling United Telephone at 701-256-5156 or Midcontinent Cable at 1-800-888-1300. Wireless Internet is available at PNC. Please see the nurse’s station for access.
Will my loved ones’ room have a television?
All rooms are furnished with cable at no cost, just provide your own television.
What kinds of activities are planned for the patients?
Pembilier Nursing Home has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of patients and their guests. We also have active resident and family councils and volunteer programs. Scheduled activities include music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings, and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.
How often will the Rehabilitation staff work with my loved one?
Your rehab director can inform you of the rehabilitation program designed for your loved one.
Will Medicare Part A cover my stay in the facility?
Patients must have a Medicare card that reads “Hospital Insurance”. They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days. Medicare does not provide assistance for placement in basic care.
Who do I talk to about my food preferences? Can I get alternate options for each day’s menu?
Upon admission, our Dietary Manager will interview you regarding your special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.
Should you wish for another food item on a particular day’s menu, please make your CNA aware of your request. This information will be passed on to the kitchen staff and they will try their best to accommodate your needs.
Our Dietitian and Dietary Manager also monitor your nutritional status using monthly weights, daily intake records, and relevant lab data. The results of these assessments are discussed at your care conferences.
What do I do if I have personnel concerns?
Our primary concern is that you feel comfortable here at Pembilier Nursing Home and that your needs are being met. You should feel secure and at ease with our staff, particularly those providing your direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.
What is an Ombudsman?
An Ombudsman is an advocate for residents. They are a third-party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do, but are able to be a voice for a resident with a concern.
Ombudsman Contact: Tammy Ferderer 1-888-607-8610
Who do I talk to about questions in regard to financials, billing, admission paperwork, and/or any personal concerns?
Pembilier Nursing Home employs a full-time Business Office Manager for all financial and billing concerns. Please contact the business office with any questions. If you have personal concerns, you may contact our social service designee or the administrator.